LEGAL · THE CALIFORNIAS
LEGAL · THE CALIFORNIAS
PRIVACY NOTICE + POLICIES.
PRIVACY NOTICE + POLICIES.
Information regarding the processing of personal data, reservations, cancellations, operational changes, liability, and participation in The Californias experiences.
Information regarding the processing of personal data, reservations, cancellations, operational changes, liability, and participation in The Californias experiences.
LAST UPDATED · [DATE TO BE CONFIRMED]
LAST UPDATED · [DATE TO BE CONFIRMED]
CONTENT
01 PRIVACY POLICY
02 REGISTER YOUR PROPERTY
03 CANCELLATION AND REFUND POLICY
04 ITINERARY CHANGES
05 CANCELLATION BY THE CALIFORNIAS
06 EXCLUSIONS
07 THE ROLE OF THE GUIDE + PERSONAL RESPONSIBILITY
08 RISKS IN OUTDOOR ACTIVITIES
09 FOOD & BEVERAGE SERVICE
10. ACCEPTANCE OF POLICIES
01
01
PRIVACY POLICY
PRIVACY POLICY
The Californias uses the data provided through our forms and contact channels to respond to information requests, check availability, prepare proposals, manage reservations, and communicate with travelers.
The Californias uses the data provided through our forms and contact channels to respond to information requests, check availability, prepare proposals, manage reservations, and communicate with travelers.
Information we may collect: name, email address, phone number/WhatsApp, country of residence, travel dates, number of travelers, experiences of interest, and any additional information you choose to provide.
Information we may collect: name, email address, phone number/WhatsApp, country of residence, travel dates, number of travelers, experiences of interest, and any additional information you choose to provide.
[COMPLETE BEFORE PUBLISHING: legal identity of the responsible entity; address or contact method for privacy matters; secondary purposes, if applicable; mechanisms for exercising ARCO rights and revoking consent; applicable transfers; mechanism for communicating changes to the notice.]
[COMPLETE BEFORE PUBLISHING: legal identity of the responsible entity; address or contact method for privacy matters; secondary purposes, if applicable; mechanisms for exercising ARCO rights and revoking consent; applicable transfers; mechanism for communicating changes to the notice.]
Do not publish this section as a final notice until these details have been completed and reviewed.
Do not publish this section as a final notice until these details have been completed and reviewed.
02
02
REGISTER YOUR DESTINATION
REGISTER YOUR DESTINATION
Your registration is finalized once we receive the required deposit per person. Payment must be made in accordance with the terms outlined in the information guide for your booked experience or expedition.
Your registration is finalized once we receive the required deposit per person. Payment must be made in accordance with the terms outlined in the information guide for your booked experience or expedition.
03
03
CANCELLATION AND REEMBOLSMENT POLICIES
CANCELLATION AND REEMBOLSMENT POLICIES
If the trip has commenced and the participant decides to cancel:
If the trip has commenced and the participant decides to cancel:
• 60 days or more in advance: You may select another future experience, subject to a 20% fee.
• 60 days or more in advance: You may select another future experience, subject to a 20% fee.
• 30 days or less prior to arrival: no refund. Each case may be reviewed individually when applicable.
• 30 days or less prior to arrival: no refund. Each case may be reviewed individually when applicable.
The specific terms and conditions outlined in the information document for each service also constitute an integral part of the reservation.
The specific terms and conditions outlined in the information document for each service also constitute an integral part of the reservation.
04
04
ITINERARY CHANGES
ITINERARY CHANGES
The Californias reserves the right to modify dates, itineraries, lodging, or other components when weather conditions, safety concerns, availability, government decisions, or other factors beyond our control make it necessary. These decisions are always made with the well-being and safety of our guests as our highest priority.
The Californias reserves the right to modify dates, itineraries, lodging, or other components when weather conditions, safety concerns, availability, government decisions, or other factors beyond our control make it necessary. These decisions are always made with the well-being and safety of our guests as our highest priority.
If it becomes necessary to postpone or modify a trip due to inclement weather, road conditions, transportation delays, government intervention, illness, natural phenomena, or other contingencies, any extraordinary costs arising from delays or changes are not considered included unless expressly stated otherwise. Such changes will be communicated as soon as is reasonably possible.
If it becomes necessary to postpone or modify a trip due to inclement weather, road conditions, transportation delays, government intervention, illness, natural phenomena, or other contingencies, any extraordinary costs arising from delays or changes are not considered included unless expressly stated otherwise. Such changes will be communicated as soon as is reasonably possible.
05
05
CANCELLATION BY THE CALIFORNIAS
CANCELLATION BY THE CALIFORNIAS
We reserve the right to cancel a workshop, tour, or expedition prior to departure if the minimum group size is not met, or in the event of logistical issues or circumstances that prevent us from reasonably operating the trip.
We reserve the right to cancel a workshop, tour, or expedition prior to departure if the minimum group size is not met, or in the event of logistical issues or circumstances that prevent us from reasonably operating the trip.
In the event of a cancellation by The Californias prior to departure, all payments received for the canceled service will be refunded. This does not include external expenses incurred by participants, such as non-refundable or penalty-bearing airline tickets, clothing or equipment, visas, passports, or other related costs.
In the event of a cancellation by The Californias prior to departure, all payments received for the canceled service will be refunded. This does not include external expenses incurred by participants, such as non-refundable or penalty-bearing airline tickets, clothing or equipment, visas, passports, or other related costs.
06
06
WHAT IS NOT INCLUDED
WHAT IS NOT INCLUDED
Any expense not expressly indicated as included must be covered by the client. This may include medical consultations, medications, additional food or beverages, personal gear or equipment, gratuities, and personal expenses.
Any expense not expressly indicated as included must be covered by the client. This may include medical consultations, medications, additional food or beverages, personal gear or equipment, gratuities, and personal expenses.
07
07
THE ROLE OF YOUR GUIDE + PERSONAL RESPONSIBILITY
THE ROLE OF YOUR GUIDE + PERSONAL RESPONSIBILITY
The guide facilitates the experience, provides accompaniment and information, and supports logistical operations within the scope of the contracted service. The guide does not substitute for medical services, nor do they manage personal transactions on behalf of the participant.
The guide facilitates the experience, provides accompaniment and information, and supports logistical operations within the scope of the contracted service. The guide does not substitute for medical services, nor do they manage personal transactions on behalf of the participant.
Each participant is responsible for reviewing the trip conditions, following all safety guidelines, and preparing adequately for the scheduled activities.
Each participant is responsible for reviewing the trip conditions, following all safety guidelines, and preparing adequately for the scheduled activities.
08
08
RISKS IN OUTDOOR ACTIVITIES
RISKS IN OUTDOOR ACTIVITIES
Participating in outdoor and nature-based activities carries inherent risks, including unpredictable natural conditions; contact with wildlife, flora, or marine life; injuries or illnesses related to camping, hiking, boating, or rugged terrain; limited access to medical services; and hazards associated with watercraft, vehicles, unpaved roads, or other means of transportation.
Participating in outdoor and nature-based activities carries inherent risks, including unpredictable natural conditions; contact with wildlife, flora, or marine life; injuries or illnesses related to camping, hiking, boating, or rugged terrain; limited access to medical services; and hazards associated with watercraft, vehicles, unpaved roads, or other means of transportation.
Any medical, evacuation, aviation, or repatriation costs that may arise will be the sole responsibility of the participant, except where legally provided otherwise. We strongly recommend securing adequate travel insurance.
Any medical, evacuation, aviation, or repatriation costs that may arise will be the sole responsibility of the participant, except where legally provided otherwise. We strongly recommend securing adequate travel insurance.
[RECOMMENDED LEGAL REVIEW: This disclaimer and limitation of liability must be professionally validated prior to publication to ensure compatibility with applicable law and to ensure it does not attempt to exclude liabilities that cannot be legally excluded.]
[RECOMMENDED LEGAL REVIEW: This disclaimer and limitation of liability must be professionally validated prior to publication to ensure compatibility with applicable law and to ensure it does not attempt to exclude liabilities that cannot be legally excluded.]
09
09
DINING SERVICES
DINING SERVICES
When an experience includes dining:
When an experience includes dining:
• Any additional drinks, dishes, or refreshments not specified are the responsibility of the guest, and their pricing must be disclosed prior to ordering.
• Any additional drinks, dishes, or refreshments not specified are the responsibility of the guest, and their pricing must be disclosed prior to ordering.
• The itinerary and services may be adjusted due to weather conditions, external factors, safety concerns, or to reasonably enhance the experience's operation.
• The itinerary and services may be adjusted due to weather conditions, external factors, safety concerns, or to reasonably enhance the experience's operation.
• Significant changes will be communicated as soon as possible, with a clear explanation of the reasons and any applicable adjustments.
• Significant changes will be communicated as soon as possible, with a clear explanation of the reasons and any applicable adjustments.
• The safety and well-being of all participants will always be our top priority when making operational decisions.
• The safety and well-being of all participants will always be our top priority when making operational decisions.
• We kindly ask for our guests' cooperation should any reasonable accommodations be necessary.
• We kindly ask for our guests' cooperation should any reasonable accommodations be necessary.
10
10
ACCEPTANCE OF POLICIES
ACCEPTANCE OF POLICIES
By confirming a reservation and submitting payment, the traveler acknowledges that they have received and accepted the terms and conditions applicable to the booked service, including the specific information guide for the experience or expedition and these general policies.
By confirming a reservation and submitting payment, the traveler acknowledges that they have received and accepted the terms and conditions applicable to the booked service, including the specific information guide for the experience or expedition and these general policies.
For questions regarding reservations or these policies, please reach out through the official contact channels of The Californias.
For questions regarding reservations or these policies, please reach out through the official contact channels of The Californias.